Inform Patients & Family
It is crucial we keep patients in the loop at all times
THIS SHOULD BE A CONTINUOUS PROCESS
The hospital is your place of work. It is familiar - but it is also easy to forget that for patients and their families it can be a frightening and daunting place.
Patients must be kept informed of their condition, their care plan and their likely date of discharge on a regular basis.
Not all information is the same. Set aside more time to talk about bad news. Make sure you return later to see how they are coping with that news.
We are all busy, but that is no excuse for leaving patients feeling isolated or ignored.
Listen to patients. Keep the Patient Booklet updated. Talk to them about their EDD. What are the circumstances at home, can they return there? Will their carers need extra help?