Inform Patients & Family

It is crucial we keep patients in the loop at all times


The hospital is your place of work. It is familiar - but it is also easy to forget that for patients and their families it can be a frightening and daunting place.

Patients must be kept informed of their condition, their care plan and their likely date of discharge on a regular basis.

Not all information is the same. Set aside more time to talk about bad news. Make sure you return later to see how they are coping with that news.

We are all busy, but that is no excuse for leaving patients feeling isolated or ignored.

Listen to patients. Keep the Patient Booklet updated. Talk to them about their EDD. What are the circumstances at home, can they return there? Will their carers need extra help?

Jargon Buster

  • ACU
    Acute Care Unit
  • AEC
    Ambulatory Emergency CARE
  • CCG
    Clinical Commissioning Group
  • ED
    Emergency Department

  • EDD
    Estimated Date of Discharge
  • IDT
    Integrated Discharge Team
  • Pulmonary Embolism
    Pulmonary embolism: A sudden blockage in a lung artery. The blockage is usually caused by a blood clot that travels to the lung from a vein in the leg.

  • SORT
    Sick patients, Out today or tomorrow, Rest of patients, To come in.
  • SPCA
    Single Point Clinical Access
  • TTO (Pharmacy medication)
    To Take Out