Emergency Department (ED)

For ED to provide good care for patients, everyone in the hospital must play their part

Appropriate and timely diagnosis in ED not only helps direct patients to the most appropriate care, it also helps avoid unnecessary admissions to hospital.

Staff have a four-hour window to deal with patients. Everyone else in the trust has a responsibility to play their part so patients can move through the system.

There are numerous alternatives to hospital admission. It is important all avenues are considered so patients are dealt with in the most appropriate manner, not just the quickest.

One recent innovation is the Ambulatory Emergency Care System. This allows patients who can walk to receive all the care they need but without having to be admitted to hospital.

“We provide the first contact patients have with the hospital and sometimes this is the only contact they will need, so the care they get here is very important”

Sherri Cheal ED Matron

Jargon Buster

  • ACU
    Acute Care Unit
  • AEC
    Ambulatory Emergency CARE
  • CCG
    Clinical Commissioning Group
  • ED
    Emergency Department


  • EDD
    Estimated Date of Discharge
  • IDT
    Integrated Discharge Team
  • Pulmonary Embolism
    Pulmonary embolism: A sudden blockage in a lung artery. The blockage is usually caused by a blood clot that travels to the lung from a vein in the leg.


  • SORT
    Sick patients, Out today or tomorrow, Rest of patients, To come in.
  • SPCA
    Single Point Clinical Access
  • TTO (Pharmacy medication)
    To Take Out